Page 1 of 1

Can't log-in on my desktop

PostPosted: Sat Apr 27, 2019 1:27 pm
by MagsJ
I am logged in on my iPad and Samsung S6 phone, but not on my Windows Vista desktop.. which won't comply.

I will be updating it to Windows 10 soon, but in the meantime how can I log back in on my desktop? my password isn't working and I am unable to reset it.

Re: Can't log-in on my desktop

PostPosted: Wed May 01, 2019 2:58 pm
by Carleas
Do you have your password saved on your phone/ipad? Can you change your password there (User Control Panel > Profile > Edit account settings)? Are you using your password on your phone/ipad, or is it saved or using a persistent login? Have you tried deleting the ILP cookies/cache on your desktop?

I don't think this is an issue with ILP; it seems to be an isolated case, and being able to login on other devices supports that it is limited to some configuration on your desktop.

Re: Can't log-in on my desktop

PostPosted: Wed May 22, 2019 2:01 am
by MagsJ
Carleas wrote:Do you have your password saved on your phone/ipad? Can you change your password there (User Control Panel > Profile > Edit account settings)? Are you using your password on your phone/ipad, or is it saved or using a persistent login? Have you tried deleting the ILP cookies/cache on your desktop?

I don't think this is an issue with ILP; it seems to be an isolated case, and being able to login on other devices supports that it is limited to some configuration on your desktop.

I was also having trouble resetting my password, on both iPad and desktop, but it worked on my android phone.. and the rest is history, as they say.